Reference

The Agreement Behind Your Account

Every rule that touches your account sits on this one page — what you accept when you open a wallet, how transfers get checked, and where our responsibility ends.

Wallet rulesOne account per personVerified detailsLocal law firstClosing a wallet
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tgt99 The Agreement Behind Your Account
UNDER THE HOOD

How We Handle Your Details

A set of terms is only worth the paper it sits on if the account behind it is handled properly. Your name, mobile number and the wallet you pay from stay inside the account and its payment checks — we don't pass them to anyone selling lists. Sign-in runs on a one-time code sent to your registered number, and our desk will never ask for that code or your wallet PIN in chat. Once you know that boundary, the rest of the agreement reads a lot easier.

Data we keep We store what the terms need: your name, mobile number, date of birth and the wallet numbers used for bKash, Nagad, Rocket or Upay transfers. Nothing beyond what keeps the account and its payments running.
Cookies on the lobby Session cookies keep you signed in while you move between slots and live tables. They don't hold your PIN or your balance, and clearing them simply means signing in again with a fresh code.
Account security A one-time code goes to your registered mobile number at each sign-in. Keep that SIM with you — anyone holding it can request the code, and we treat every code entry as your instruction.
Retention and changes Transfer and account records stay on file as long as local rules require. To correct a detail, request a copy of your data or ask for closure, raise it through support and we'll confirm in writing.
REACHING OUR DESK

Where tgt99 Terms Get Answered

Anything in these terms you're unsure about, ask before you act on it. Our desk handles name mismatches on a wallet, closure requests, questions about a suspended account, and the wording of any clause that reads badly the first time. Message us from your registered number and the reply lands in the same wallet thread as your transfer history — there's no separate ticketing system to hunt for.

Live chat Open live chat from your signed-in wallet and put your question in plain English — account closures, a name mismatch on a bKash transfer, or a clause you want read back before you accept it.
Email record Write to our support address with your account number and the clause you're asking about. Email suits anything you'd want in writing later, like a closure request or a correction to the wallet name.
In-app ticket From the help tab inside your account you can raise a ticket that stays attached to your wallet, so the reply lands beside your bKash, Nagad and Rocket transfer history.

Questions About Our Terms

These are the terms questions our support desk gets most from Bangladesh: when the agreement starts, how many accounts you may hold, what happens when a detail is wrong, and how to close a wallet properly. If yours isn't here, the answer tends to sit in the eligibility or payments clause of the terms above — ask support and we'll quote the exact paragraph back to you rather than paraphrase it.

The moment you accept them at sign-up and open a wallet. From then on, every transfer, every session in the lobby and every withdrawal request sits under the version posted on this page.

No. One account per person, tied to one mobile number and one name that matches your bKash, Nagad or Rocket account. Duplicate wallets found on the same details can be closed and any pending transfer returned.

It depends on the clause. A wrong name on a wallet usually just needs correcting with a document. A second account or a payment we can't verify can lead to suspension while we look into it.

Message support from your registered number and ask for closure. Withdraw or spend the remaining balance first — pending transfers still have to clear — then we freeze the wallet and confirm the closure by email.

Yes, for anything material — a new payment rail, a change in how withdrawals are verified, or who may hold an account. We post the updated text here and flag it in your account before it applies.

Eligibility and access follow the law where you live, so a dispute starts with your local rules rather than ours. Raise it with support first — most name and transfer issues get sorted at that stage.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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