Reference

What You Agree To on This Page

Your account terms, wallet conditions and privacy rules sit on this page, written plainly so you know what you're agreeing to before your first bKash or Nagad deposit.

Account termsWallet conditionsPrivacy rulesEligible regionsClosing an account
tgt99 What You Agree To on This Page
POLICY CONTACT PATHS

Where to Send a Legal or Data Query

Two channels carry most policy questions: chat inside your signed-in account, and the email address printed in the terms. Both reach the same team, whether you're writing in from Dhaka or anywhere else in the country, and both ask you to verify with an OTP to your registered mobile before we discuss anything tied to your account. Keep the ticket ID from our first reply. It is what lets you pick the conversation back up without explaining your case again to someone new.

Chat from your account Sign in, open Help and start a chat. We handle clause questions, wallet verification and login trouble from inside your account, so you never have to repeat your mobile number to prove who you are.
Email for written requests Data copies, deletion requests and wording clarifications are better in writing. Send them to the address listed in the terms and keep the ticket ID we reply with, since it tracks the request from start to finish.
Request account closure Ask to close your account through either channel. We check for a withdrawal still pending against your Nagad or bKash reference, settle the balance to your wallet, then lock the login.
DATA AND SECURITY

Cookies, Login Checks and Data Retention

Everything this page covers sits behind the same account controls you already use. Signing in needs an OTP to your registered mobile, a wallet change needs fresh verification, and a session that looks wrong gets cut rather than left running. Transaction records stay while your account is open and for the period financial rules set afterwards, then whatever has no purpose left is removed. Cookie use stays narrow: a session cookie keeps you signed in as you move between lobby pages, and a small preference cookie remembers your language choice.

The data we hold

Your name, mobile number, the wallet reference used for bKash, Nagad or Rocket transfers, plus login signals like device type and rough location. We collect it to run your account, not to sell.

Cookies on this site

A session cookie keeps you signed in while you browse, and a preference cookie remembers your language. Neither is used to follow you across other sites, and your browser settings can clear both.

Login and wallet checks

Each sign-in asks for an OTP to your registered mobile. Changing the wallet number attached to your account triggers a second verification before any withdrawal clears, so a leaked password alone cannot move money.

Retention and changes

We keep account and transaction records while you are active, and for the period tax and financial rules require after closure, then delete the remainder. Ask support for a copy, a correction or removal.

Legal Questions Bangladesh Account Holders Ask

These are the points that come up most often after someone reads the terms and finds a line that needs spelling out. Short answers below, with the longer wording kept in the sections above. If your own case isn't here, message support from your signed-in account and quote the clause you're looking at, and we'll answer against the version you accepted.

Yes. Access depends on local law and eligible regions, so where online casino play is restricted you can't hold an account here. We may ask you to confirm your region during sign-up.

Your mobile number, the name on the account, the wallet reference used for bKash, Nagad or Rocket transfers, and device signals that help us spot a login that isn't yours.

Send the request from your registered number. We lock the login, settle any balance to your wallet, then erase what we hold, apart from records that financial and tax rules require us to keep.

Every revision carries a new effective date at the top of this page. When a change touches your wallet, your balance or how we use your data, we also flag it inside your account before it starts.

Message support from your signed-in account and say you want a data copy. We verify with an OTP to your mobile, then send a file showing what we hold and where it came from.

The terms name the law that governs your account based on your registered region, not ours. Raise it with support first, since most wording questions get settled there before anything formal begins.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.